Shipping & Delivery Information

At Mahsums, each handbag is custom-made with care. Please read the details below to understand our production and delivery process.

Order Processing & Production Time

All Mahsums handbags are custom-made after order confirmation.

1. Production time: 5–7 working days
2. Production time may vary slightly depending on design complexity and material availability

Orders are processed only after confirmation.

Delivery Time

Once your order is dispatched:

1. Major cities: 2–4 working days
2. Remote areas: 4–7 working days

Delivery timelines are estimates and may vary due to courier service delays, weather conditions, or unforeseen circumstances.

Shipping Coverage

We currently offer nationwide delivery across Pakistan.

International shipping may be available on request. Please contact us before placing an international order.

Shipping Charges

1. Shipping charges are calculated at checkout
2. Free shipping may be offered during special promotions or campaigns

Any applicable charges will be clearly shown before order confirmation.

Cash on Delivery (COD)

1. Cash on Delivery is available in most cities across Pakistan
2. Availability of COD may vary depending on location and courier service

Order Tracking

Once your order is dispatched, you will receive a tracking number via SMS or email.
You can use this tracking number to check the delivery status through our courier partner.

Failed or Delayed Deliveries

1. If the courier is unable to reach you due to incorrect contact details, the delivery may be delayed
2. Mahsums is not responsible for delays caused by courier companies, natural events, or incomplete customer information

Please ensure your shipping details are accurate at checkout.

Damaged Packages

If your parcel arrives damaged:

1. Contact us within 48 hours of delivery
2. Share clear photos of the package and product for verification

We will review the case and assist you accordingly.

Contact Us

If you have any questions about shipping or delivery, please reach out through the Contact Us page on our website. Our support team will be happy to help.